Meet the PerryGolf Concierge Drivers: Stephen Outram

Steve Outram has been a Concierge Driver for PerryGolf in Ireland for 27 years.

PerryGolf’s Concierge Drivers play an essential part in any Customized or Escorted Tour. They fill many roles during your trip abroad – from recommending restaurants to sharing nuggets of local history and culture while also making certain every part of the Tour from the airport to the hotel to the first tee runs smoothly on schedule. This post is the third in an ongoing series, during which we’ll profile the devoted, diligent Concierge Drivers who help PerryGolf guests: Play the Game. See the World.

While serving as Concierge Driver on a recent PerryGolf trip, Steve Outram faced a dilemma at the Dublin airport, where he was picking up 10 clients who were continuing an Escorted Tour.

Due to airline error, the golfers clubs did not arrive on the flight.

The next day the golfers were scheduled to play the Dunluce course at Royal Portrush, site of The Open next July and No. 14 in Golf Magazine’s 2017-18 ranking of Top 100 Courses in the World. A round at Portstewart – also a top 50 layout – awaited two days later.

PerryGolf has multiple options to enjoy The Open and the links in the championship rota

Such a predicament may have confounded a less experienced driver, however, Outram leaned on relationships built during his near three decades working for PerryGolf to make certain the golfers were equipped to play these ‘bucket list rounds.’

Right away, he called the head professional at Royal Portrush and arranged rental sets. Aware that Portstewart only had a half-dozen sets of rental clubs, he also asked the Royal Portrush pro if the golfers could keep the clubs an extra day and use them at Portstewart, located five miles down the coast.

The Royal Portrush pro agreed and disaster was narrowly averted.

“Because of the relationship and the attitude there was no issue at all,” Outram said. “That helped me out greatly. Another driver in the same situation, his golfers didn’t play for two days.”

Assisting others comes easily to Outram, a PerryGolf driver for 27 years. He doesn’t share the story because he intends to boast and while he’s certain there have been other similar incidents during his tenure, frankly, he tries to forget them as quickly as possible. By his estimate, nine times out of 10 a PerryGolf Escorted Tour runs smoothly without so much as a spilled cup of tea. But, when the uncontrollable travel hazards arise, Outram accepts the responsibility of making sure the clients needs are met. Securing a caddy can also be a challenge for guests in Ireland because the loopers often don’t work directly for the club and must be reserved in advance. Outram’s understanding of this nuance is just another way he can enhance the experience for PerryGolf guests.

Outram is a native of Bristol, in the southwest of the United Kingdom, who has called Ireland home for 40 years. He lives in the golfers haven of County Kerry, blessed with wonderful links such as Ballybunion, Tralee and Waterville, and has been involved in the Irish Golf Tour industry since its infancy.

Royal Portrush (Dunluce) plays host to The Open in 2019.

“Tom Watson said a lot of good things about Ballybunion back in the late 70s and that more or less kickstarted golf tourism here,” Outram said. “Now we have the (Rory) McIlroy factor in Northern Ireland and the appeal of Royal County Down and Royal Portrush.”

There’s also a buzz in the air throughout the country as golf fans and tourists look toward The Open, roughly nine months away, making its return to Northern Ireland for the first time since 1951.

Outram, 67, doesn’t play golf anymore. His knees won’t allow it. Yet he still shares the joy PerryGolf clients feel when they stride to the first tee at Ballybunion, glance toward the small stone fence separating the first fairway from a graveyard and begin their quest to conquer the venerable course.

From April to October, his typical season involves 10 to 12 tours. And the makeup of his clients has changed through the years, transitioning from male-only golf buddy trips to more couples-oriented tours these days.

Enjoy Ireland on a cruise with Azamara Club Cruises and PerryGolf 

On a recent Escorted Tour, he picked up four couples from the airport in Cork, delivered them to one of the wonderful links of County Kerry, and then took their wives on a sightseeing excursion.

While the men played the amazing Old Head, seeking birdies, the ladies kissed the Blarney Stone, hoping to capture its mystical eloquence.

“Every day is different. The wives add a bit of color and spark,” Outram said. “The variety of meeting the clients, every itinerary is made up differently because PerryGolf is taylor made to the clients request.”

Being familiar with the area enables Outram to make the proper dinner suggestion and handle reservations, if necessary. His experience also leads to giving each set of guests the requisite amount of attention.

Although he’s reached retirement age, Outram doesn’t intend to step away from the steering wheel anytime soon. He’s still happy to rely on his experience and local knowledge while delivering elite customer service to all who are interested in savoring the beauty of the Emerald Isle.



Where Can and Can’t You Use Buggies in UK and Ireland? Here’s the Answer

Planning your next golf vacation to the UK and Ireland? You probably want to know whether you’ll be walking or riding each round of golf.  Here’s a chart with the answers to this question at many of the more popular golf courses in the British Isles.  Certainly exceptions have been made in some cases in the past, but this chart should serve as a guide to better understanding what you  can expect your next golf vacation.

Golf Course Buggies/Carts Available? Cost Notes


Ballybunion (Old) No n/a Available on Cashen Course for €35
Waterville Yes €40-€50 Buggy for same-day replay is €25
Doonbeg Yes, but must be accompanied by a caddie €85 + tip Fee includes buggy and caddie
Old Head Yes €60 Can pair with forecaddie for €25
Tralee No, except for those with a medical certificate €50 Fee includes buggy and caddie
The European Club Yes €40 Small fleet; advanced reservations recommended
Lahinch (Old) No, except for those with a medical certificate n/a Extremely limited availabilty
Golf Course Buggies/Carts Available? Cost Notes

Northern Ireland

Royal County Down No n/a Club claims “the terrain” doesn’t permit buggies
Royal Portrush (Dunluce Links) No n/a Cell phones not permitted, either
Golf Course Buggies/Carts Available? Cost Notes


The Old Course
at St. Andrews
No, except for those with a permanent disability and only from April to October Caddie Fee (£30-£45 + tip) Must be operated by an approved caddie
The Castle Course
at St. Andrews
No, except for seniors or those with a medical certificate and only from April to October Caddie Fee (£30-£45 + tip) Must be operated by an approved caddie
All Other Courses
at St. Andrews
No, except for seniors or those with a medical certificate £25 Must be operated by an approved caddie
Carnoustie No, except for those with a medical certificate n/a n/a
Muirfield No, except for those with a medical certificate £35 Users must sign a “Safety Policy Acknowledgement Form”;Carts cannot be guaranteed in advance as members have priority.
Kingsbarns No, except for those with a medical certificate £50 Must be operated by an approved caddie
Royal Troon No n/a n/a
(Ailsa Course)
No, except for those with a medical certificate £40 plus Caddie Fee (£40 + tip) Must be operated by an approved caddie


For more information about each of these courses, click: Golf Scotland or Golf Ireland.  See the original article here.

About the Author: Harrison Gould is the Social Media Marketing Manager of PerryGolf, the leading provider of international golf vacations. You can find him on Google+


Win a PerryGolf Trip for 4 to Ireland!

Celebrate 25 Years of LINKS Magazine by winning a PerryGolf Trip to Ireland!


LINKS Magazine has for 25 years defined what we believe is the epitome of the luxury golf experiences and all that it entails. Jack & Nancy Purcell who have shepherded the magazine to bring so much enjoyment to so many golfers and to them we extend a most heartfelt, thank you.

Read more “Win a PerryGolf Trip for 4 to Ireland!”


Killarney Town

The South West of Ireland has some spectacular golf courses and when scheduling a golf vacation that includes Ballybunion, Tralee and Waterville, the schedule must include a stay in Killarney.  It is a great location and a fantastic base to play the well-known courses while the town itself is full of charm, excellent food and traditional Irish pubs.  

View along the Ring of Kerry
View along the Ring of Kerry

The accommodation is not a disappointment with the 5 star Killarney Park Hotel and other great hotels…you can’t go wrong.  There are over 40 bars in Killarney, which offer live traditional Irish music throughout the season.  Killarney is also the starting point of the drive around the Iveragh Peninsula; a dramatically scenic route commonly known as the Ring of Kerry.  The complete route is about 100 miles long, definitely an unmissable experience.  There are also many excellent restaurants in the area and seafood is a big influence; I recommend Gaby’s Seafood Restaurant in the main street while staying in Killarney…here seafood is served at its best.  If steak is your preferred option then Foley’s Seafood & Steak Restaurant is ideal.  

Killarney is quaint and colourful with a vibrant town centre – a great place to relax during your golf vacation!

By Denise McKee.  Denise has been with PerryGolf for over 10 years and is a member of the admin team.