Meet the PerryGolf Concierge Drivers: Joe Marshall

Joe Marshall (right) and fellow PerryGolf concierge driver Gerry Martin enjoyed meeting Tom Watson, 5-time champion of The Open, while accompanying clients to Royal Dornoch.

PerryGolf’s Concierge Drivers play an essential part in any Customized or Escorted Tour. They fill many roles during your trip abroad – from recommending restaurants to sharing nuggets of local history and culture while also making certain every part of the Tour from the airport to the hotel to the first tee runs smoothly on schedule. This post is the fourth in an ongoing series, during which we’ll profile the devoted, diligent Concierge Drivers who help PerryGolf guests: Play the Game. See the World.

Patience and a sense of humor.

Those are the keys to thriving as a PerryGolf Concierge Driver the way Joe Marshall sees it.

Marshall would know, of course, having served in that capacity for nearly two decades, shepherding clients around his native Scotland, pointing them toward the pubs and restaurants where they can hang with the locals, taste the flavor and savor each experience on their trip.

“It’s my hobby as well as a job,” Marshall said. “When I stop enjoying it, I’ll stop doing it. I like golf, I like working with people. I’ve made a lot of friends over the years at the golf courses and with the regular clients.”

It was through a friendship with another member at his home club that Marshall’s tenure with PerryGolf began. John Finnegan competed against PerryGolf co-founder Colin Dalgleish on the amateur golf circuit and was working as a concierge driver in 2000 when he told Marshall the company was expanding its tours.

Marshall, 60, was working as a taxicab driver in Glasgow at the time. He jumped at the chance to pilot golfers around the land where he’s lived his entire life and where the game was born.

“I had no experience in this line of work,” he said.

He adapted quickly and excelled easily, understanding that on certain tours there might be as many as 16 golfers, pulling in different directions, each having a unique vision of the ideal golf vacation.

Learn more about the VIP Coaches & Concierge Drivers

“There are only so many things you can do in a day,” Marshall said. “People are here to have fun. They want to laugh.”

Marshall keeps the mood light and the spirits high. He chuckles when clients arrive in Scotland with predetermined notion of the restaurants and pubs they should visit in the evening.

“They’ll look at guide books and think they know where they want to go,” he said. “The places that are listed in guide books, I reckon they’ve paid advertising fees to get in there. Very few are the ones I would use, I like the local flavor in St. Andrews, Turnberry and Troon.”    

As for his own golf game, Marshall said he’s never won anything other than the ‘odd five pounds’ in a match the club where he’s belonged his entire adult life, Haggs Castle Golf Club. The course, built in 1910, is a parkland layout considered one of the best in western Scotland. For many years it was site of the Glasgow Open and in 1986, the Scottish Open, won by television commentator and host David Feherty.

Near the end of a tour, it’s typical for clients to start planning ahead to their next visit to Scotland, wanting to experience the courses and cultures of one of the country’s unique regions, from the Highlands to Ayrshire to Aberdeen.

With a slight prod, Marshall lists his favorite links in Scotland: The Ailsa Course at Trump Turnberry, basking in the light of its recent renovation; Kingsbarns, host of the Dunhill Links and the first Scottish course to be built on linksland in 70 years when it opened in 2000; Royal Dornoch – an absolute must play for aficionados of prolific architect Donald Ross, who designed more than 400 courses in the United States.

You probably won’t enjoy the good fortune which spun toward Marshall and a group of PerryGolf clients on a trip to Royal Dornoch. They were honored to meet Tom Watson, the American legend and one of the first to convey to the golfing world the joy awaiting on the ancient links where Ross apprenticed under Old Tom Morris.

https://www.perrygolf.com/standard-quote.php/76553/Highlands-of-Scotland.html

However, having been there many times, Marshall will offer this piece of advice for those venturing north to the Highlands to play Royal Dornoch – play it twice, on consecutive days because the first round is certain to present a challenge quite fierce.

Marshall remains happily busy during the golf season from April to October, helping host a variety of trips with groups as large as 16 people and lasting anywhere from 5 to 12 days.

During the winter, he rests – as much as his seven grandchildren will allow.

His four sons and daughter all live within a five-mile radius of his home in Glasgow.

“They keep me on my toes,” he said.

He always looks forward to resuming his duties behind the wheel. Like other longtime PerryGolf concierge drivers, Marshall relishes the relationships formed through the years.

“It’s good when you get to know some of the clients,” he said. “Over the years we’ve become friends. And we stay in touch two or three times a year and get to know our families … build a bond and a friendship.”

SHARE

Meet the PerryGolf Concierge Drivers: Stephen Outram

Steve Outram has been a Concierge Driver for PerryGolf in Ireland for 27 years.

PerryGolf’s Concierge Drivers play an essential part in any Customized or Escorted Tour. They fill many roles during your trip abroad – from recommending restaurants to sharing nuggets of local history and culture while also making certain every part of the Tour from the airport to the hotel to the first tee runs smoothly on schedule. This post is the third in an ongoing series, during which we’ll profile the devoted, diligent Concierge Drivers who help PerryGolf guests: Play the Game. See the World.

While serving as Concierge Driver on a recent PerryGolf trip, Steve Outram faced a dilemma at the Dublin airport, where he was picking up 10 clients who were continuing an Escorted Tour.

Due to airline error, the golfers clubs did not arrive on the flight.

The next day the golfers were scheduled to play the Dunluce course at Royal Portrush, site of The Open next July and No. 14 in Golf Magazine’s 2017-18 ranking of Top 100 Courses in the World. A round at Portstewart – also a top 50 layout – awaited two days later.

PerryGolf has multiple options to enjoy The Open and the links in the championship rota

Such a predicament may have confounded a less experienced driver, however, Outram leaned on relationships built during his near three decades working for PerryGolf to make certain the golfers were equipped to play these ‘bucket list rounds.’

Right away, he called the head professional at Royal Portrush and arranged rental sets. Aware that Portstewart only had a half-dozen sets of rental clubs, he also asked the Royal Portrush pro if the golfers could keep the clubs an extra day and use them at Portstewart, located five miles down the coast.

The Royal Portrush pro agreed and disaster was narrowly averted.

“Because of the relationship and the attitude there was no issue at all,” Outram said. “That helped me out greatly. Another driver in the same situation, his golfers didn’t play for two days.”

Assisting others comes easily to Outram, a PerryGolf driver for 27 years. He doesn’t share the story because he intends to boast and while he’s certain there have been other similar incidents during his tenure, frankly, he tries to forget them as quickly as possible. By his estimate, nine times out of 10 a PerryGolf Escorted Tour runs smoothly without so much as a spilled cup of tea. But, when the uncontrollable travel hazards arise, Outram accepts the responsibility of making sure the clients needs are met. Securing a caddy can also be a challenge for guests in Ireland because the loopers often don’t work directly for the club and must be reserved in advance. Outram’s understanding of this nuance is just another way he can enhance the experience for PerryGolf guests.

Outram is a native of Bristol, in the southwest of the United Kingdom, who has called Ireland home for 40 years. He lives in the golfers haven of County Kerry, blessed with wonderful links such as Ballybunion, Tralee and Waterville, and has been involved in the Irish Golf Tour industry since its infancy.

Royal Portrush (Dunluce) plays host to The Open in 2019.

“Tom Watson said a lot of good things about Ballybunion back in the late 70s and that more or less kickstarted golf tourism here,” Outram said. “Now we have the (Rory) McIlroy factor in Northern Ireland and the appeal of Royal County Down and Royal Portrush.”

There’s also a buzz in the air throughout the country as golf fans and tourists look toward The Open, roughly nine months away, making its return to Northern Ireland for the first time since 1951.

Outram, 67, doesn’t play golf anymore. His knees won’t allow it. Yet he still shares the joy PerryGolf clients feel when they stride to the first tee at Ballybunion, glance toward the small stone fence separating the first fairway from a graveyard and begin their quest to conquer the venerable course.

From April to October, his typical season involves 10 to 12 tours. And the makeup of his clients has changed through the years, transitioning from male-only golf buddy trips to more couples-oriented tours these days.

Enjoy Ireland on a cruise with Azamara Club Cruises and PerryGolf 

On a recent Escorted Tour, he picked up four couples from the airport in Cork, delivered them to one of the wonderful links of County Kerry, and then took their wives on a sightseeing excursion.

While the men played the amazing Old Head, seeking birdies, the ladies kissed the Blarney Stone, hoping to capture its mystical eloquence.

“Every day is different. The wives add a bit of color and spark,” Outram said. “The variety of meeting the clients, every itinerary is made up differently because PerryGolf is taylor made to the clients request.”

Being familiar with the area enables Outram to make the proper dinner suggestion and handle reservations, if necessary. His experience also leads to giving each set of guests the requisite amount of attention.

Although he’s reached retirement age, Outram doesn’t intend to step away from the steering wheel anytime soon. He’s still happy to rely on his experience and local knowledge while delivering elite customer service to all who are interested in savoring the beauty of the Emerald Isle.

 

SHARE